The Touchstone Experience
Service Excellence Principles
The Touchstone Experience is the result of our collective effort and sincere desire to meet and exceed the expectations of our customers. It is powered by our purpose, vision, mission, TouchPOINTS and “Be Attitudes”. The Touchstone Experience demonstrates how we endeavor to live our purpose and mission. It involves being intentional in our actions and expressions, and it gives us every opportunity to delightfully serve our customers.