The foundation of the culture of Service Excellence at Touchstone is our purpose, vision, mission, TouchPOINTS, and “Be” Attitudes. These principles provide consistent guidelines and encourage behaviors that create an environment that fosters and promotes best-in-class care, service, and teamwork. They are an integral component of our roles within the company. All team members contribute to our culture of Service Excellence, and it begins with you! Every team member within our Touchstone family plays a vital role in fostering
the Touchstone Experience for all we encounter. The Service Excellence Principles are designed to support you and exhort you to continue living The Touchstone Experience.