We eliminate barriers and shine a light on solutions.
The Touchstone Experience is inclusive of our Purpose, Vision, Mission, TouchPOINTS and “Be” Attitudes. The Touchstone Experience is the foundation for our pledge to Service Excellence. Service Excellence is the act of going beyond customer expectations and delivering a best-in-class experience that delights our customers. Most organizations provide good customer service; best-in-class organizations, however, go above and beyond and provide service excellence. Customer service is a concept; Service Excellence is a philosophy that is embedded at every layer of the organization. In short, Service Excellence is delivered from the heart and is a way of life.