Touchstone Experience | Join Team Touchstone

Our Culture

The Touchstone Experience

The Touchstone Experience is inclusive of our Purpose, Vision, Mission, TouchPOINTS and “Be” Attitudes. The Touchstone Experience is the foundation for our pledge to Service Excellence. Service Excellence is the act of going beyond customer expectations and delivering a best-in-class experience that delights our customers. Most organizations provide good customer service; best-in-class organizations, however, go above and beyond and provide service excellence. Customer service is a concept; Service Excellence is a philosophy that is embedded at every layer of the organization. In short, Service Excellence is delivered from the heart and is a way of life.

Purpose, Vision, Mission

Our Purpose

Glorify God

Our purpose gives meaning and an enduring reason to exist. It provides the standard for what matters most in our company. At Touchstone we have the privilege of leveraging our work to fulfill our larger life-calling.

Our Vision

To be the leading post-acute healthcare solution in the markets we serve

Our vision creates the image of our ultimate aspiration. It defines our overreaching, long-term goals and challenges our team members.

Our Mission

Make lives better through a best-in-class healthcare experience

Our mission is the bridge to our vision and defines how we get there. Connection to our mission creates expectations and a sense of direction.

Our TouchPOINTS

Our TouchPOINTS are our core values that form the foundation on the way in which we do our work, conduct ourselves, and interact with each other. They define the behaviors we reward and serve as a compass to guide us in making decisions in a manner consistent with what is important to the company.

Passion: We love what we do, and we show it—this fuels our actions
Ownership: We take personal responsibility for actions and results
Integrity: We are honest and have an unwavering commitment to doing the right thing
Navigator: We eliminate barriers and shine a light on solutions
Teamwork: We care about each other personally and professionally and work together to reach our highest potential
Stewardship: We responsibly and wisely care for and oversee all that is entrusted to us

Our “Be” Attitudes

Our “Be” Attitudes are Service Standards that set forth a consistent set of behaviors and actions expected from all Touchstone Team Members. They nurture a culture that is the Touchstone way of working and interacting with others, and they demonstrate our commitment to impassioned service delivery.

Be Accountable: Operate above the line—See It, Own It, Solve It, Do It
Be Innovative: Adapt and bring value
Be Authentic: Our actions should match our words
Be Humble: Don’t hide our light but remember who makes it shine
Be Inclusive: Honor differences of all kinds; every voice on our team matters
Be Kind: Do unto others as you would have them do unto you
Be Present: Participate in the now
Be Understanding: Act with grace and be quick to forgive
Be Well: Promote physical, emotional, and spiritual health
Be Compassionate: Recognize the needs of others and take action to help
Be Experts: Reflect knowledge and professionalism in appearance and behavior
Be Trustworthy: Honor commitments

Make Lives Better